How to report a problem to cluster support
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Revision as of 07:23, 6 October 2022 by Sfux (talk | contribs) (→How to report a problem with a job)
Contents
Introduction
When users contact cluster support, then it is important that the support request contains all relevant information. This will help us to provide you help in an efficient way.
How to report a problem with a job
If you report a problem with a job, no matter if pending, running or done, then please always provide us the corresponding jobid and if possible the corresponding logfile that was created by the batch system. Euler processes more than 70 million jobs per year, and without having a jobid, we don't know which job you are referring to.
Information to provide as a user:
- Jobid
- logfile
- modules that were loaded (output of "module list")
