Difference between revisions of "New account request process for HPC clusters"

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(Created page with "<!-- ==Introduction== After the cyber attack from 15. May 2020, the HPC clusters of ETH were Reopening_of_...")
 
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==Introduction==
 
==Introduction==
 
After the [[Clusters_temporarily_closed_for_security_reasons_(14_May_2020)|cyber attack]] from 15. May 2020, the HPC clusters of ETH were [[Reopening_of_Euler_and_Leonhard_(May_2020)|reinstalled from scratch]] and access for all existing cluster accounts was blocked and new accounts were no longer created automatically.
 
After the [[Clusters_temporarily_closed_for_security_reasons_(14_May_2020)|cyber attack]] from 15. May 2020, the HPC clusters of ETH were [[Reopening_of_Euler_and_Leonhard_(May_2020)|reinstalled from scratch]] and access for all existing cluster accounts was blocked and new accounts were no longer created automatically.
  
We are now introducing a new process for requesting a cluster account for Euler. Please note that this '''change only affects new cluster accounts'''. For existing cluster accounts that have already been verified, no action needs to be taken.
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We are now introducing a new process for requesting a cluster account for the HPC clusters of ETH. Please note that this '''change only affects new cluster accounts'''. For existing cluster accounts that have already been verified, no action needs to be taken.
  
==Requesting an Euler account==
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==Requesting an account for the HPC clusters of ETH==
With the new mechanism for requesting an Euler account, the first login of a new user triggers a process that sends a verification code to the users ETH email address. The user is then prompted to enter the verification code and by entering the correct code the Euler account of the user is created.
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With the new mechanism for requesting a cluster account, the first login of a new user triggers a process that sends a verification code to the users ETH email address. The user is then prompted to enter the verification code and by entering the correct code, the cluster account of the user is created.
  
 
  An access code has been sent to your ETH email address.
 
  An access code has been sent to your ETH email address.
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  Access code (ending on ******Ls):
 
  Access code (ending on ******Ls):
 
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==Prerequisites==
 
==Prerequisites==
If you would like to request an Euler account, your ETH account needs to be linked to a valid email address, such that the verification code can be sent.
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If you would like to request an account for Euler or Leonhard Open, your ETH account needs to be linked to a valid email address, such that the verification code can be sent.
  
 
==Troubleshooting==
 
==Troubleshooting==
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Please contact your local IT support group from your department at ETH to clarify why your ETH account is not linked to a valid email address. For guest accounts, please check with the person that created the guest account why it is not linked to a valid email address.
 
Please contact your local IT support group from your department at ETH to clarify why your ETH account is not linked to a valid email address. For guest accounts, please check with the person that created the guest account why it is not linked to a valid email address.
  
===Authorization for the Leonhard Open cluster does not work for my ETH account===
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===Requesting an account for the Leonhard Open cluster does not work for my ETH account===
Please note that access to the Leonhard Open cluster is restricted to members of shareholder groups that invested into a share of the Leonhard Open cluster. There are no guest accounts on Leonhard Open. If you are a member of a Leonhard Open shareholder group and the authorization of your ETH account for Leonahrd Open does not work, then please contact {{Cluster_support}}.
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Please note that access to the Leonhard Open cluster is restricted to members of shareholder groups that invested into a share of the Leonhard Open cluster. There are no guest accounts on Leonhard Open. If you are a member of a Leonhard Open shareholder group and your request for a Leonahrd Open account does not work, then please contact {{Cluster_support}}.
  
 
===Authorization for the Euler cluster does not work for my ETH account===
 
===Authorization for the Euler cluster does not work for my ETH account===
Authorization for your ETH account is only required if you use the cluster for the first time. Please clarify if your ETH account is already authorized for Euler. If this is not the case, then please contact {{Cluster_support}}.
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A request for an Euler ccount is only required if you use the cluster for the first time. Please clarify if you already have access to the Euler cluster. If this is not the case, then please contact {{Cluster_support}}.
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===I don't get any prompt to enter the verification code===
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Certain settings in your SSH config can cause an issue, where you don't get any prompt to enter the verification code after entering your password. Please try again to login to the cluster using the following additional SSH options:
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-o PreferredAuthentications=keyboard-interactive -o PubkeyAuthentication=no
 
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Revision as of 07:28, 11 January 2021

Introduction

After the cyber attack from 15. May 2020, the HPC clusters of ETH were reinstalled from scratch and access for all existing cluster accounts was blocked and new accounts were no longer created automatically.

We are now introducing a new process for requesting a cluster account for the HPC clusters of ETH. Please note that this change only affects new cluster accounts. For existing cluster accounts that have already been verified, no action needs to be taken.

Requesting an account for the HPC clusters of ETH

With the new mechanism for requesting a cluster account, the first login of a new user triggers a process that sends a verification code to the users ETH email address. The user is then prompted to enter the verification code and by entering the correct code, the cluster account of the user is created.

An access code has been sent to your ETH email address.
Enter the access code at the prompt below.
If you do not receive the access code within a few minutes,
then contact us by opening a ticket at
http://smartdesk.ethz.ch

Access code (ending on ******Ls):