Euler Helpdesk

Introduction

Due to popular demand, we would like to offer our users the possibility to come in and ask cluster-related questions in person. This session is aimed to solve as many simple questions as possible: if we struggle to get to the root of the issue within ~10 min, we will probably redirect you to the ticketing system (so we can work on it outside of this specific meeting).

First session

The next session will be held on

September 18th, 14h-16h, HPI F 16

on Hönggerberg campus. After that, the office hours will be held every other week on Wednesdays afternoon.

This is a trial run. Based on participation and your questions, we may update the format and the modalities of this meeting.

The rules

We drafted a few guidelines so you would know what to expect from the Helpdesk hours. If you are unsure whether your problem fits into them or not, feel free to come in and ask, we are always happy to have a chat with our users.

• Please come with a clear question in mind and bring your own laptop.

• If the issue is related to a job (no matter if pending, running or done), please make sure you can provide the jobid and the slurm-*.out logfile.

During the Helpdesk hours :

We will NOT :

• debug your code : cluster support does not provide this as a service. However, we can always help you if your code has an unexpected behaviour on the cluster, that might be related to our hardware or currently installed software versions.

• make a full software installation on the cluster : it takes us anytime between 30 min and several days for one installation. Please feel free to request a software through the ticketing system. We will examine your request and do the installation outside of the Helpdesk hours.

• build containers or debug conda environments : these are very time-consuming processes for which we do not provide an official support on the cluster.

We will :

• help you to access the cluster and/or point you towards the relevant documentation to solve your issues

• help you to find the relevant modules to run software on Euler

• help you to run your code on the cluster

• explain the internal functioning of the cluster and the optimal use of Euler

• provide any help related to the batch system

• ...